Course Overview

Learn how to communicate effectively at work focussing on sentence structure, communicating effectively on the telephone and writing effective e-mails. This course is perfect for individuals who are taking their first step into the working environment.

Aims and Objectives

• To teach individuals how to communicate effectively at work.

Target Audiences

Those who want to improve their written and verbal skills in a work environment.

Prerequisites

Experience of using the Microsoft Word program.

Course Content

Lesson 1: Including: Sentence structure, subject and verb agreement, correct rules for the use of punctuation, common errors, including use of the apostrophe.

Lesson 2: Including: Communicating effectively on the telephone, procedures for taking and receiving messages, dealing with difficult telephone calls, interpreting body language, appropriate dress code, procedures when receiving visitors, different methods of remote conferencing.

Lesson 3: Including: Writing effective emails, advantages and disadvantages of email, netiquette and email principles, setting out a business email.